Return and Refund Policy
1. Cancel/Modify:
- If you have to cancel/modify the order you can do it within 12 hours placing the order.
- Applies to all orders made within 12 hours
- Please email us at support@presentsprints.com to modify/cancel order.
2. Replace Products
If the item is not as described. This includes wrong color, design and wrong size, wrong style or poor quality. (Please make sure to have a look at our sizing charts on product pages). Please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost.
3. Returns:
- Return period: within 30 days of receiving your order.
- The product in poor condition (damage, incorrect object, or poor printing quality), or if the packaging has been tampered with or the product has been damaged during delivery. This item is eligible for a full refund or replacement
- We do not accept returns for personalized products which are customized by you!
- Please email us at support@presentsprints.com, choose your issue and attach a picture of the damaged item within 30 days of receiving your order.
4. Refunds:
- If you don't receive your product after 45 business days since the day you purchased (which rarely happen), we will refund you 100% your money.
- Applies to all orders after 45 business day from purchase
- All orders less than 45 business days from purchase will not be refunded
- Please email us at support@presentsprints.com to request a refund
- Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within:
- Paypal: Within 7 business days
- Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
